Frequently Asked Questions
Q: Do I have to buy a ticket for my small child even though he/she is sitting on my lap?
A: For most performances* all patrons, regardless of age must have a ticket to enter the theatre. Children under three and babes in arms will not be permitted into the theatre except when otherwise indicated.
For children/family performances in the 2017-18 Season (Rudolph the Red-Nosed Reindeer, Pinkalicious and Dinosaur Zoo) children 1 and under do not need a ticket for the performance as long as they are sitting on an adult's lap (please note 1 child per adult ticket purchased).
*For the following performances, everyone must have a ticket to enter the theatre and children under three are not permitted into the theatre. If you have additional questions please call our Box Office at 203.562.5666.
- The Second City
- The Sound of Music
- Buddy - The Buddy Holly Story
- The Santaland Diaries
- The Blind Boys of Alabama
- Amazing Grace
- Shaping Sound Dance Company
- Swan Lake
- Girls Night: The Musical
- Beautiful - The Carole King Musical
- Bright Star
- Pink Martini
Q: What time do theatre doors open for a performance?
A: The doors to the lobby typically open 1 hour prior to the start of the show. However, presenters may open the theatre doors at their discretion.
Q: If I arrive late for a performance will I have to wait to be seated?
A: Yes. Performance times are printed on all Shubert tickets. Latecomers will be seated at the discretion of the management. Due to the policy of the individual show, you may be asked to wait in the back of the theatre for a short time. If you are asked to wait in the lobby, a large screen TV is available for you to view the performance while you are waiting to be seated.
Q: What is the theatre’s policy on refunds and exchanges?
A: All sales are final - there are no refunds. Free ticket exchanges for another performance of the same show are offered to Broadway Series Season Ticket-holders and Donors. Exchanges must be made at the Shubert Box Office or by mail. Original tickets must be returned at least 48 hours prior to the performance date printed on those tickets. Single Ticket purchases can be exchanged for a fee and are subject to the above conditions.
Q: How can I pay for tickets?
A: Payment can be made with VISA, MasterCard, American Express, Discover, Cash or Personal Checks. Personal checks made payable to Shubert Theatre will be accepted up until thirty (30) days prior to the performance you are purchasing. Personal checks are not accepted for gift certificate sales.
Q: Will I be charged a fee for a returned check?
A: Yes. There is a $10 fee for any returned checks.
Q: Why aren’t my seat numbers consecutive?
A: All seats on the right side of the theatre have even numbers, seats on the left side have odd numbers. The center section seats are number sequentially with numbers from 101 to 114. The arrangement of numbered seats allows our ushers to identify your seating location and help seat you quickly.
Q: Can I bring a camera, video camera or video phone to the show?
A: No. Most performers and shows do not allow any recording of their performances; therefore cameras and visual and audio recorders are prohibited in the Shubert Theatre.
Q: I want to bring a large group, can I get any deals?
A: Yes, discounts are available for Groups, click here or call the Group Sales Department at 203-562-5666 or 888-736-2663.
Q: Can I take a tour of the Shubert Theatre?
A: Yes, Free Tours are offered on the first Wednesday and Saturday of each month. Please click here for more information.
PLEASE NOTE: To ensure that our patrons and guests have a safe and enjoyable experience, the Shubert Theatre prohibits the following items:
- Smoking (including e-cigarettes or vaporizers)
- Illegal Drugs
- Weapons of any kind (including props / toys)
- Outside Food or Beverage (including water)
- Large bags or backpacks
- Noisemakers or air horns
- Helium balloons, beach balls or other projectiles
- Animals (except trained service animals)
- Laser pointers
- Any items deemed dangerous or inappropriate by the theatre's management