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CAPA is an Equal Opportunity Employer.

Summer Camp Director

Posted May 26, 2021

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Primary Function
The Summer Camp Director manages and oversees all aspects of the Shubert Summer Theatre and Arts Camp. The Director will be the point contact for parents, campers, and staff for the duration of this summer program. This position will be responsible for the preparation leading up to the camp, scheduling, training, and managing the day-to-day operations of the camp as well as any camper issues. The Summer Camp Director will be onsite for each full camp day, plus orientation day.

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Duties and Responsibilities:

  • Updates and maintains all OEC paperwork, including camper health forms.
  • Manages class rosters.
  • Manages and runs orientation and open house (2021 open house will be virtual).
  • Distributes and collects all hiring paperwork during orientation.
  • Trains and manages TA’s.
  • Oversees camper drop off and pick-ups.
  • Corresponds with parents over email and phone.
  • Handles any behavior issues and follows up with parents and/or teachers as needed.
  • Ensures all staff absences are covered.
  • Ensures all staff sign-in sheets are up to date.
  • Routinely observes classes and TA’s and handles any TA discipline issues.
  • Responds to and files all incident reports.
  • Performs other duties as they arise.

Knowledge, Skills and Abilities:

  • Ability to problem solve, including diplomatic resolution of situations that sometimes arise between campers.
  • Excellent time management and scheduling skills.
  • Proficient management skills.
  • Experience in leading student activities
  • Ability to train, direct, and evaluate the performance of staff.
  • Excellent verbal and written communication skills.
  • Proficient in standard computer office suite software.

Credentials and Experience:

  • Bachelor’s Degree in a related field or equivalent combination of education and professional experience.
  • Previous camp and/or student management experience.
  • 1-2 years’ experience working with middle/high school students in a public or private educational environment; experience leading student activities.
  • First Aid/CPR/AED certified (training is being provided on June 23).

Special Requirements:

  • Available the last two weeks of June for up to 20 hours per week of prep work.  Available during camp time 8am-3:30pm, July 6-30, 2021
  • The position will require a satisfactory background check; CAPA will determine the level of background check required based upon current industry standards for individuals working with children.

CAPA's EEO Statement
The Connecticut Association for the Performing Arts (CAPA) is an Equal Opportunity Employer. CAPA does not discriminate in its employment decisions on the basis of race, religion, color, national origin, sex, pregnancy, lactation status, gender identity or expression, sexual orientation, age, disability, veteran or military status, genetic information, or any other protected status.
 

Director of Ticketing

Posted April 28, 2021

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Primary Function
The full-time Director of Ticketing is responsible for managing all of the Shubert’s ticketing functions and staff, including providing ticketing services for rentals and for shared services organizations. Responsibilities include management of ticketing staff, oversight of the ticketing system and related technology, maintaining financial accountability and control over ticketing functions, and providing premium customer service to Shubert patrons and renters of the Shubert Theatre for ticketed events.

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Duties and Responsibilities

  • Evaluates operational processes, develops improvements, and leads staff through related changes.
  • Responsible for staff recruitment, training, scheduling, professional development and supervision of both full-time and part-time box office staff.
  • Develops best practices to ensure a high level of customer service for ticket purchasers from initial purchase through night of show ticketing functions.
  • Oversees cash management related to ticketing operations, including accurate and timely accounting of cash and sales, timely deposits, proper security of cash by controlling access and utilizing company cash handling standards.
  • Sets up and processes Broadway subscriptions.
  • Provides ticket sales update reports to CAPA’s President & CEO and other staff as needed.
  • Works with the marketing department to develop single ticket and subscription ticket campaigns and promotions.
  • Assists resident arts groups, promoters and other users of CAPA and non-CAPA managed facilities to ensure that their ticketing and sales reporting needs are met. Will also provide show setup support as needed in the ticketing system.
  • Coordinates, manages, and provides accurate and timely ticket sale reports, financial reporting, and charges and fees related to the show settlements.
  • Maintains timely and accurate disbursement calculations related to show settlements with renters, artists, and accounting.
  • Manages financial reporting and accounting for ticket functions.
  • Performs other duties as assigned.

Knowledge, Skills and Abilities

  • Knowledge of Tessitura ticketing system is vital to this position. Experience migrating a ticketing system to Tessitura is a plus.
  • Must possess management skills that can be used to maintain a positive team environment among a mix of hourly and salaried employees.
  • Must be proficient in Microsoft office suite of applications and have strong verbal and written communication skills.
  • A natural inclination to provide a high level of customer service to all customers (both internal and external to the organization).
  • Ability to demonstrate patience in demanding situations.

Credentials and Experience

  • Bachelor’s degree in Arts Administration, Business, or related field.
  • 3-5 years’ experience in a ticketing environment utilizing customer service, show settlement, managing staff, and money management skills.
  • Ability to work some evening, weekend, and holiday hours, and night of show settlements.

CAPA's EEO Statement:
The Connecticut Association for the Performing Arts (CAPA) is an Equal Opportunity Employer. CAPA does not discriminate in its employment decisions on the basis of race, religion, color, national origin, sex, pregnancy, lactation status, gender identity or expression, sexual orientation, age, disability, veteran or military status, genetic information, or any other protected status.

Production and Educational Manager

Posted April 27, 2021

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Primary Function
The full-time Production and Educational Manager oversees all management services for the Cooperative Arts & Humanities High School’s (Co-Op) theaters, performing and related support spaces. This position manages primary performance and staging areas, including Main Stage Theatre, Black Box Theatre, Scene Shop, Lecture Hall, Dance Studios as well as specialized spaces throughout the building. Additionally, the Facility Manager serves as principle liaison with faculty, staff, students, board of education, outside facility users and other constituents.

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Duties and Responsibilities
Management

  • Maintains and updates overall use and operating policies and procedures for all related Co-Op arts spaces.
  • Works with CAPA’s management team, Board of Education (BOE) and Co-Op faculty and staff to oversee the management services and facilities.
  • Maintains a pool of qualified labor with experience and expertise in the areas of production, house management, lighting, sound, and backstage operations, to be supplied as needed for Co-Op or rental productions and events.
  • Maintains schedules for the theaters and related spaces for Co-Op and coordinate with the Arts Director as well as appropriate faculty and staff.
  • Works with the Arts Director to create and manage the school calendar in relationship to arts space availability and technical needs and schedules.
  • Enters permits within BOE permitting system for all Co-Op school and rental related events.
  • Coordinates all Co-Op ticketing services needs with CAPA’s box office and Co-Op staff.
  • Coordinates Co-Op’s events listings and technical and rental information with CAPA Marketing, providing information as needed.
  • Provides positive working relationships with faculty, students, staff, outside users and other constituents.
  • Serves as camp director for the Shubert’s summer camp in July.
  • Submits yearly report to BOE and attends finance committee meetings as needed for contract renewal.
  • Other duties and responsibilities as outlined by CAPA.

Facility

  • Maintains Co-Op theater related equipment, including annual inventory of all equipment.
  • Works with user groups to prepare for technical needs of upcoming events, including obtaining appropriate staff levels and establishing schedules.
  • Coordinates and works with BOE engineering and maintenance staff to report any building issues that require BOE work orders.
  • Manages primary performance and backstage areas including Main Stage Theatre, Black Box Theatre, Scene Shop, Lecture Hall and Dance Studios.
  • Maintains and updates policies and procedures for front of house operations including safety and evacuation plans.
  • Maintains a safe working environment while adhering to safety rules from management and regulatory agencies. Works with BOE security to provide a safe environment for all students, faculty, staff and patrons.

Education

  • Works with the Shubert’s management team and Co-Op faculty to develop and manage the internship program to train and prepare students in the areas of the performing arts to support house management, ushering, administrative, and production and backstage operations, providing opportunities for meaningful student involvement in these areas.
  • Coordinates student ushering program with Shubert House Manager.
  • Trains appropriate school faculty and students in scene shop work protocol, safe use of shop tools, construction techniques and materials, rigging, lighting, sound and related backstage equipment.
  • Manages, develops, and trains Co-Op students working on student productions and those hired for rental events.

Rentals and community productions

  • Manages the public use rental program of its facilities, while supporting Co-Op’s academic programs.
  • Handles all rental inquiries and ensures that Co-Op’s academic needs are given priority.
  • Oversees all rentals of the spaces, and coordinate all hiring and staffing as required.
  • Serves as chief liaison with community and commercial facility users.
  • Coordinates technical needs of renters, providing guidance and support in all production related areas.
  • Provides cost estimates for rental inquiries.
  • Prepares rental agreements and event settlements for all external non-BOE/Co-Op events; works with CAPA accounting and BOE on related invoices and the processing of all payments.
  • Processes event and stagehand payroll through CAPA accounting.
  • Tracks all BOE revenue and expenses and works with CAPA accounting to reconcile BOE quarterly revenue payments.

Events

  • Oversees stage operations, including technical and production set-up needs.
  • Provides supervision and training for event and front of house services and operations.
  • Maintains and updates policies and procedures for front of house operations including safety and evacuation plans.
  • Oversees the hiring of part time event staff as needed, including ushers, house managers, ticket takers, crew and others.

Knowledge, Skills and Abilities

  • Working knowledge and understanding of stage operations including sound, lighting, rigging and backstage systems.
  • Ability to problem solve, including diplomatic resolution of situations that sometimes arise for the users of the theatre.
  • Ability to climb and be comfortable in high places and perform moderate lifting up to 50 pounds.
  • Ability to train, direct, and evaluate the performance of crew members.
  • Excellent verbal and written communication skills.
  • Proficient in Microsoft Office suite and other basic office software.

Credentials and Experience

  • Bachelor’s Degree in a related field, or equivalent professional experience.
  • 3-5 years’ technical theatre and management experience, including directing stage personnel.

Special Requirements

  • Able to work various day, evening, and weekend hours as theatre activity requires.
     

CAPA's EEO Statement:
The Connecticut Association for the Performing Arts (CAPA) is an Equal Opportunity Employer. CAPA does not discriminate in its employment decisions on the basis of race, religion, color, national origin, sex, pregnancy, lactation status, gender identity or expression, sexual orientation, age, disability, veteran or military status, genetic information, or any other protected status.