Frequently Asked Questions
Q: Do I have to buy a ticket for my small child even though he/she is sitting on my lap?
A: Children 1 and under do not need a ticket to enter the theatre for children shows as long as they are sitting on the lap of an adult ticket purchaser (1 child per adult).
For the following children/family performances: children 1 and under are permitted into the theatre:
- Pinkalicious the Musical
Children under three and babes-in-arms will not be permitted into the theatre for the following performances:
- Yale Opera presents Florencia en el Amazonas
- Sex n' the City
- BANFF Mountain Film Festival World Tour
- The Underwater Bubble Show
- One of These Nights
- Girls Night
- Once On This Island
If you have additional questions please call our Box Office at 203.562.5666.
Q: What time do theatre doors open for a performance?
A: The doors to the lobby typically open 1 hour prior to the start of the show. However, presenters may open the theatre doors at their discretion.
Q: Does the theatre have an elevator?
A: All levels of the theatre are accessible by elevator.
Q: Does the theatre have assisted hearing devices?
A: Yes, infrared hearing devices are available at no charge in the main lobby at Patron Services.
Q: If I arrive late for a performance will I have to wait to be seated?
A: Yes. Performance times are printed on all Shubert tickets. Latecomers will be seated at the discretion of the management. Due to the policy of the individual show, you may be asked to wait in the back of the theatre for a short time. If you are asked to wait in the lobby, a large screen TV is available for you to view the performance while you are waiting to be seated.
Q: What is the theatre’s policy on refunds and exchanges?
A: All sales are final - there are no refunds. Free ticket exchanges for another performance of the same show are offered to Broadway Series Season Ticket-holders and Donors. Exchanges must be made at the Shubert Box Office or by mail. Original tickets must be returned at least 48 hours prior to the performance date printed on those tickets. Single Ticket purchases can be exchanged for a fee and are subject to the above conditions.
Q: How can I pay for tickets?
A: Payment can be made with VISA, MasterCard, American Express, Discover, Cash or Personal Checks. Personal checks made payable to Shubert Theatre will be accepted up until thirty (30) days prior to the performance you are purchasing. Personal checks are not accepted for gift certificate sales.
Q: Will I be charged a fee for a returned check?
A: Yes. There is a $10 fee for any returned checks.
Q: Why aren’t my seat numbers consecutive?
A: All seats on the right side of the theatre have even numbers, seats on the left side have odd numbers. The center section seats are number sequentially with numbers from 101 to 114. The arrangement of numbered seats allows our ushers to identify your seating location and help seat you quickly.
Q: Can I bring a camera, video camera or video phone to the show?
A: No. Most performers and shows do not allow any recording of their performances; therefore cameras and visual and audio recorders are prohibited in the Shubert Theatre.
Q: I want to bring a large group, can I get any deals?
A: Yes, discounts are available for Groups, click here or call the Group Sales Department at 203-562-5666 or 888-736-2663.
Q: Can I take a tour of the Shubert Theatre?
A: Yes, Free Tours are offered on the first Thursday and Saturday of each month (pending our performance schedule). Please click here for more information and schedule.
PLEASE NOTE: To ensure that our patrons and guests have a safe and enjoyable experience, the Shubert Theatre prohibits the following items:
- Outside Food or Beverage (including water)
- Large bags or backpacks
- Smoking (including e-cigarettes or vaporizers)
- Illegal Drugs Weapons of any kind (including props / toys)
- Noisemakers or air horns
- Helium balloons, beach balls or other projectiles
- Animals (except trained service animals)
- Laser pointers and any items deemed dangerous or inappropriate by the theatre's management