(updated July 7, 2020)
The safety and well-being of our patrons, staff, and the entire New Haven community is our first priority - please note the following updates:
HOW TO CONTACT THE BOX OFFICE:
Due to social distancing, we ask that you do NOT try to visit us as the building itself is temporarily closed. While the Shubert staff is currently working remotely, we will be happy to assist you with any questions you have.
- You can call the box office at 203.562.5666 from 10:00am–3:00pm Mondays thru Fridays
- The best way to reach us is to email Sue Jacobson at firstname.lastname@example.org
We will make our best efforts to reply to you promptly.
Thank you for your patience and continued patronage!
Ticket-holders for cancelled and postponed events have been notifed by email. Here are options if you have tickets to a rescheduled, postponed, or canceled event:
WAIT: If your event is listed as “postponed” or “suspended,” you can hold onto your ticket until new information is available. If the performance is able to be rescheduled, you will receive an email announcing the new date. If the rescheduled date doesn’t work for you, you may request a refund or choose to donate your tickets at that time.
DONATE YOUR TICKETS: If your event was canceled or the rescheduled date doesn’t work for you, please consider donating your tickets back to the Shubert Theatre. This critical support helps us continue serving you both now and when the doors reopen to welcome you back.
GET A REFUND: If your event was rescheduled but the new date doesn’t work for you, we are happy to issue a refund prior to the rescheduled date. Please note that we cannot refund tickets purchased through third party resellers, ticket brokers, or other outside entities.